Academic and Voice Qualifications M.A. Cambridge University, Modern and Mediaeval Languages Postgraduate Diploma in Voice Studies, the Central School of Speech and Drama
WHAT I OFFER Courses now include Equality and Diversity Training.  Click here or read on for further information. My courses are for business professionals at all levels, who need to improve their client communication and internal communication skills, and specifically for people who need: to motivate or persuade others to achieve results while maintaining good relations.	Click on the image below for a 2-page PDF of my corporate training c.v.

I teach clients:

• to get the best out of themselves and others
• to understand the dynamics of communication
• to expand their range of communication skills
• to develop personal authority
• to extend their listening skills
• to dare to entertain and engage
• to increase their self knowledge.

Course participants typically:

• learn to make more interesting (and therefore more productive) choices in their communications;
• identify any self-defeating aspects of their presentational style and develop self-improvement strategies accordingly;
• learn to project their voices effectively and effortlessly;
• build their authority and confidence through practice, feedback and discussion

Training may be one-to-one or in small groups of up to eight people, ensuring that each participant receives sufficient personal attention. Participants in group sessions have the further benefit of having to "perform" in front of several others and being able to learn from their responses and feedback.

CURRENT COURSES:

"The Voice of Authority"

Originally commissioned by REED training.

• This day-long course is practical and wide-ranging, encouraging you to get more from your voice and get better results when you speak.
• Made up of practical exercises and techniques to stretch your range of communication skills, this is a friendly, fast-moving day.
• If you need to sound confident, at ease and authoritative without sounding aggressive, this is for you.
• “Excellent course and presenter”
  Nicola McCoy PRICEWATERHOUSECOOPERS

"Leadership - a New Perspective on Power"

Originally commissioned by Lewisham Council and also run widely by the Royal Borough of Kensington and Chelsea.

• This one-day workshop focuses on the idea that ease and having nothing to prove are at the heart of self-confidence.
• “One of the best and most productive sessions we have ever held”
  Hilary Renwick LEWISHAM COUNCIL

"Creating Positive Personal Impact"

Run by the Institute of Management and The Improvement and Development Agency (IDeA) amongst others.

• This one-day course is for anyone who needs to achieve results without forfeiting goodwill.
• It is designed to make you memorable both because you communicated (which includes listening) with honesty and generosity and because your objectives were crystal clear and will lead to action.
• “Very useful - I got a lot out of it”
  Janet Rafferty CITIGATE WESTMINSTER

“Advanced Presentation Skills”

A two-day course during which participants give a total of five presentations.

• The aim of the course is to make you aware of your presentation style and of how to improve it so that you enjoy giving presentations and your listeners enjoy experiencing and remembering them.
• “A very interesting and enjoyable time...the trainer was very honest...I had a lot of fun...I would like more of this sort of training.”
  Delegates at HAMMERSMITH AND FULHAM COUNCIL

"Equality and Diversity Training"

Recently, I have also been commissioned to provide equality and diversity training for local government. This crucial, controversial and challenging training is about shaping the way people manage to live and work together.

Topics include:

• British Citizenship sample quiz
• examining what it's like to be prejudged or discriminated against.
• Media manipulation - including insidious word association tricks
• Dismantling common stereotypes and myths with reason and debate
• The dividing line between privately held views and what it is acceptable and legal to say/do at work
  

Tailored courses

I also offer tailor-made courses or training programmes for either groups or individuals, dealing with any aspect of the spoken word.

• “Rosalind has been an enormous help to us in preparing our presentations to our clients”
  Peter Pearson Lund RATHBONES

REGULAR CLIENTS INCLUDE:

• The Electoral Commission
• The National Gallery
• P&O Nedlloyd (Maersk)
• Department of Trade and Industry (dti)
• Linklaters
• Bond Solon
• East Thames Group
• Right Coutts
• The Financial Services Authority (FSA)
• Barclays Bank
• Citigate (PR)
• Canary Wharf Group
• Kingswood (construction)
• IDG (International Data Group)
• Black Isle
• Hewlett Packard (English pronunciation training for Amsterdam)
• Brent Council
• Camden Council
• Ealing Council
• Hackney Council
• Islington Council
• Richmond Council
• members of The Institute of Sales and Marketing Management
• City fund managers: Gartmore & Rathbones
• Estate agents and surveyors: Donaldsons & Phoenix Beard
• Eagle Star call centre (Zurich Financial Services)

(personal recommendations available on request)

CAREER OUTLINE

Actress

• West End runs, national tours, radio plays, corporate videos, stand-up comedy, TV series for Channel 4, LWT and the BBC.
• See acting page for downloadable c.v.

1997-present

• Also voice and communications skills training

1990-1994

• Freelance directing

1990

• Foundation Course in Counselling (the Westminster Pastoral Foundation)